Visualizing Betweenness Centrality of Process Area Net- works in Process Improvement Model for Service Provider Organization, CMMI-SVC

We expect process improvement models help effective facilitation for introducing advanced technology in providing superior services. In the literature of process improvement models, we have a claim that effective processes provide a vehicle for introducing and using new technology in a way that best meets the business objectives. However, process improvement models have their complexity and we need a clue to use them as our vehicle. In this paper, we analyze relationships among process areas in a process improvement model for service provider organizations, CMMI-SVC, by focusing on Related Process Areas components. We analyze process area networks whose nodes are process areas connected with their Related Process Areas components. Then, we visualize the result of the betweenness centrality analysis of the process area networks for each maturity level in order to analyze implication of the model.